Refund Policy

1. Refund review window

Once we have checked and completed the relevant service review, eligible refund requests will be processed within 14 days. The 14-day period refers to the refund processing window after the review is completed and the refund is approved, not an unconditional guarantee that every payment is refundable.

2. How to request a refund

Submit a support ticket at support.websguardian.com with your account details, invoice or order number, the service concerned and the reason for the request. Do not include passwords or payment-card security codes.

3. Eligibility and review

We review requests against the service purchased, usage, applicable law and any refund terms displayed at checkout. Setup fees, domain registration or renewal fees, third-party charges, consumed services and violations of our acceptable-use rules may be non-refundable where permitted by law and disclosed before purchase.

4. Approved refunds

After approval and completion of the review, we aim to issue the refund within 14 days. The time it takes for funds to appear depends on the original payment method, bank or payment provider. Refunds are generally returned through the original payment method where possible.

5. Questions

If you need help with a refund request, open a support ticket at support.websguardian.com or email info@websguardian.com.